The Cube is not eligible for a refund. It will only qualify for a replacement within the 30-day limited warranty period, which spans 30 days from the delivery date. Products eligible for returns must come in its original package and in the same condition as received. Proof of purchase via receipt is also required. Customers bear the responsibility of covering the returned shipping costs and must include insurance for the total value of the product(s) during transit. Failure to provide insurance means that in the event of loss or damage during shipment, the customer will be held liable for the replacement value ($2,500 and/or $99 for the Edge Extender). We highly recommend Customers to take photos of the product prior to shipping to ensure any damage that may have happened occurred while in transit.
Once Routie receives the product for replacement, the customer will be notified. Upon completion of the inspection, Routie will inform the customer of the replacement shipment schedule. If approved, the replacement will be processed within 5 business days. If not approved, Routie’s customer support will contact the customer directly.
If the product is returned with damage not attributable to transit, the customer will be responsible for the repair costs (including any part cost and $40 per hour in labor). In cases where the product is deemed irreparable, the customer will be responsible for the replacement value. ($2,500 and/or $99 for the Edge Extender).
If for any reason a refund is approved for the Cube 1E, a 20% restocking fee will be deducted from the refund amount. Refunds cannot be issued for payments made in cryptocurrency.
What does the 1 and 2 year warranty cover?
Routie offers a 1 year and 2 year Warranty for the Cube 1E products only, starting from date of purchase. This must be purchased at checkout and cannot be added after receiving the product. This also does not apply to any third party purchases from unauthorized vendors. The Warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Routie will repair or replace the product, at no charge to the customer, if the product or parts of the product are defective because of improper material, or workmanship, under normal use and maintenance.
What does the 1 & 2 year Warranty not cover?
This 30-Day Warranty does not cover any problems caused by the customer, including water damage, theft, impact or natural disasters. It does not include any malfunction or hardware problem that occurs outside of the purchased warranty period. In the event that the device is returned for water damage, the Customer will be responsible for the cost of diagnosis at $40/hour.
